Shipping

We require 2- 4 weeks to make and dispatch all our garments. We aim to deliver your clothes to you within three weeks of order placement. Be sure to view our size chart before placing an order to make your purchase seamless.

Plumarii provide free shipping worldwide, All our products prices include shipping charges .

Please note that international orders ( ANY ORDER OUTSIDE OF INDIA ) are not eligible for returns/exchanges, CONTACT CUSTOMER CARE FOR HELP.

CONTACT US ON +91 99285 55440 OR plumariisales@gmail.com

We have a no refund policy, however if there is a sizing issue, we offer exchange to all our customers.
We have a 7 day exchange policy, which means you have 7 days after receiving your item to request for an exchange. 
 


To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
 


 

Returns

 

At Plumarii, it is our goal to create beautiful garments that you can cherish for life. When you order a particular piece, we create it especially for you. What you see on our website is what you will get. 

 

Therefore, as a policy, we do not allow unreasonable refunds or returns of garments. 

 

However, if there are errors from our end with regard to the size, colour or quality of the garment, we request you to inform us on plumariistore@gmail.com within 24 hours of receiving the garment or you can also call our customer care team on +91 9928555440 ( Working hours: Monday to Saturday, 10AM to 6PM ). If the number of the days exceeds we will not be able to return/exchange the product. 

 

Once you have sent us a return or refund query, we can get back to you within 1-2 business days. We will need to review the return query, and we could ask you for information and photographs, videos of the garment in question. Post our review, we as a brand have the right and can deduce whether a piece is eligible for a return and refund. 

 

It will be our aim to help you to the best of our abilities. 

 

Exchanges

 

Once a product has been sold and received by you, we do not encourage an exchange as all our garments are hand-made and hand-embroidered especially on order. Every product we send out is initially quality controlled. 

 

However, if there are issues with regard to the fit, size, colour or quality of the garment, we request you to inform us on plumariistore@gmail.com within 48 hours of receiving the garment or you can also call our customer care team on +91 9928555440 ( Working hours: Monday to Saturday, 10AM to 6PM ). There will be no exchanges on sale items. If the number of the days exceeds we will not be able to return/exchange the product. 

 

We will need to review the exchange query, and we could ask you for information and photographs of the garment in question. In the email mention the reason for the claim. Post our review, we as a brand have the right and can deduce whether a piece is eligible for an exchange. 

 

Please note that any clothing with signs of wear and tear will not be eligible for an exchange. We require the garment to be in the same condition as we had sent it. Please ensure that the garment is in its original condition and packaging and has all its original tags.

 

We can get back to you within 1-2 business days with an approval for the exchange, following which we request you to courier the garment back to us at the address below:

 

 

Plumarii,

 

239 Ganesham 1 Building

M.I. Road Jaipur

302001

India  

Kindly bear in mind that the charges for the return courier will be borne by the customer. Plumarii will bear the courier cost of the new garment, which will be dispatched once we receive the original garment.